Support

Frequently asked questions.

Everything you need to know about CoopEast membership, savings, loans, investments, housing schemes and other services.

Membership

Membership is open to employees and retirees of Shell companies in Nigeria. You can register through the membership form on our Join Us page or at our Port Harcourt office.

Complete the membership registration form and submit it to the secretariat. Once your registration is processed, you can begin your monthly thrift contributions right away.

Yes — retirement does not end your membership. Retired members continue to enjoy savings, welfare support and investment services, today and for the road ahead.

Savings

Members contribute a regular amount, typically monthly. Contributions build steadily into real financial standing and form the basis for loan eligibility and investment participation.

Yes. You can request an adjustment to your thrift contribution at any time by contacting the society's secretariat.

Loans

Loan facilities are available to members in good standing, based on your savings history and the society's lending guidelines. The process is fair and straightforward.

Straightforward applications are processed promptly once all requirements are complete. Contact the office for current timelines for your loan type.

Repayment is structured around members' realities. Terms depend on the loan type and amount — full details are provided during your application.

Housing Projects

Cooperative housing projects that bring homeownership within reach — members work toward owning a home through collective arrangements the society organises.

Express your interest through the contact form or at the office. Details of available projects and their requirements will be shared with you.

Investments

The society offers carefully considered investment schemes for members. Details of current opportunities are available from the secretariat.

With members' interests first — overseen by the society's officers and reported to members, with integrity and professionalism.

General

Port Harcourt: M1R17, Shell Industrial Area, Rivers State. Lagos: BOI, 7th Floor, B-Wing.

Email info@coopeastngr.com, or call Port Harcourt on 0807 619 0059 or Lagos on 0803 671 4586 during business hours.

Poolfund rates are published for members periodically. Contact the secretariat for the latest figures.

Still have questions?

Our support team is available to assist you with membership enquiries, savings, loans, housing schemes and general information.